sdseoieseo.netlify.com
Shoretel Trunk Test Tool
Just One Thing Trunk Test Tool. Just One Thing Trunk Test Tool. Skip navigation Sign in. Yeah, keep it Undo Close. This video is unavailable. How To Report Trunk Activity ShoreTel® Director - Duration: 5:03. Inflow Communications 1,059 views. 8.1 ShoreTel Trunk Test Tool. ShoreTel UCP SIP Trunk Lab Network.6 Figure 4 – ShoreWare Director: Trunk Groups.
ShoreTel: Trunk Test Tool ShoreTel has this really cool tool to allow you to view what exactly is happening on the gateways, as far as incoming and outgoing calls are concerned. Its a great troubleshooting tool called the trunk test tool. I use it if Im trying to see if a call makes in from the Telco or not.
I have built a brand new Shoretel 13.3 system (Build 18.62.200) and added 4 Shoretel T1 switches, and some voice switches, & setup a trunk between all four switches, I have given permission to use this trunk to 'VoiceMail Notification' as recommended, in fact all groups have permission to use it. My Server is called Shoretel13, i keep it simple. I would like to use the 'Trunk Test Tool' to test out my trunks now, but the TTT show me this message, 'Shoretel13: No Trunks Found' and Does not show me any trunks. It's very peculiar that TTT is showing me this message. The previous server that this new one is replacing had the exact same problem, same version of S/W. Is there a software defect that is unique to build?
I was under the impression that this was the very last build of Shoretel 13.3, the latest and greatest? Are there any other settings needed besides granting VoiceMail Notification permission to use the trunks in order to get STT to open them?
Caller ID is an interesting area and we see a variety of client request regarding this functionality. On analog lines, there is not much room for configuration. Generally this information is transmitted as FSK (i.e. Modem tones) in either the SDMF or MDMF format, in the silent portion of the phone company “ring cycle”. For this reason, if you answer an incoming call before the ShoreTel has an opportunity to capture the CID information, you may not see it displayed. Unlike a PRI, outbound caller ID is controlled entirely by the phone company on analog lines and ShoreTel can do nothing to change what is displayed when you call out of the system. Sometimes, if you have a number of analog lines, the phone company displays a different Caller ID on each line!
If you ask nicely, and the moon and starts are in perfect alignment with Mars, the carrier might agree to have all of your analog lines display the main Billing Telephone Number or BTN of the client account. At the end of the day, outbound caller id, is what it is on analog lines. On PRI lines, we have more control over what is displayed when you place a call to an outside party. Generally, in ShoreTel you can display either the main PRI number of your personal DID number. We have been able to spoof the PRI D channel and display any phone number you may want on an outbound call, by configuration of the Caller ID field in the Shoreware Director administration portal under Individual Users. We are often asked if it is possible to display a different outbound caller ID on a call per call basis.
Shoretel Trunk Test Tool
Unfortunately, unless you are willing to reconfigure the Caller ID field this is difficult, but not impossible to do. ( I know at least one police department and a half dozen credit and collection agencies that do this when the called on suspects might not answer the phone unless they know that Mom is calling)!
Sometimes a company has multiple Brand names or company names that they are using when they place phone calls. To enable call by call, outbound CID change, we create Bridged Line Appearances or BLA’s. These BLA’s can be configured with a different called ID and the client can select the appropriate line (read Brand) to generate the correct CID on a particular outbound call.
As an aside, we note that the carriers are getting more particular about D channel spoofing of CID on PRI calls. On SIP trunks it is all but impossible. The Carriers now insist that the displayed number must be a number that is within your BTN range.
This limits spoofing. Trouble shooting inbound (or outbound, for that matter) Caller ID calls on a ShoreTel PRI is fairly straight forward. Minimally, you can use the Trunk Test tool to witness the caller ID of an inbound call. To tap the actual D channel messages sent by the carrier to your ShoreTel SGT1, you will need to setup a capture. To do this, you will need to take the following steps (see video below): (a) Turn off the Telnet Security Shell via the ipbxctl command (b) Telenet into the ShoreTel SGT1 switch; (c) For Analog & T1 turn on the mpm_debug_mask=-1 command (d) For PRI use mpm_debug_mask=0X40 for called ID and Name. Unlike the early versions of ShoreTel debug routines, the CID and call setup information is reasonably intuitive to decipher. Traces can also be used to figure out who hung up on who and other carrier CPE shoot out questions.
Trunk Test Tool Download
These are useful trouble shooting tools. Lastly, we need to make sure we understand the difference between ANI (automatic number identification) and Caller ID.
ANIS is tariff differently and is not subject to the same blocking restrictions as caller ID number. Generally, if you are paying for “toll free” numbers, you want to know who is calling! The carrier delivers the information in a format that looks like * * and the SGT1 can note the *delimiter and sort this out. You should also be aware that ShoreTel will attempt to route the call based on a selection priority that starts with DNIS, DID, Extension and finally Tandem Trouncing. If no match is found, the inbound call will be routed to the “destinations” specified for the trunk group, with the automated attendant being the default. Comments are closed.
Sometimes there is nothing like a telephone lines mans test set to hear exactly what is going on! VoIP solutions have a double challenge: First it is hard to put a butt set on an IP connection; and secondly what happens when that connection hits a gateway at a remote site? This is always a fun situation. ShoreTel has a “trunk test tool” that has some usability. You can actually bring up the test tool, and right click a particular telephone line and place a call. If you are really in the fast reader group, you can set the test tool options to point the call at your own remote handset.
In this way, you are sitting in NY, dialing out on a SF analog telephone line. ShoreTel has another debug tool that is very useful for “hearing” what is happening on a remote analog telephone line at a site that you just cant get a handle on. You can literally telnet into the switch and setup up a recording session and capture the analog line sounds to a file back at your location.
This will enable you to listen to the error message or lack of dial tone, locally enabling you to make the right decision about how to handle the trouble ticket. The audio output of the analog trunk port is saved on the HQ or DVM server that controls the switch. To do this, follow this procedure: From the start menu, navigate to the Control Panel> Administrative Tools and locate the IIS Manager; Right-click on the IIS manager and select Properties. Then enable the ability to write to the FTP server by selecting the Write checkbox and clicking OK.
Shoretel Trunk Test Tool Download
This enable the ability to write to: C: Inetpub ftproot At the command prompt, run the following VXWorks commands: Record2File2 (1, 60, “test” ) Audio data from running this command is stored in the file test_rx.pcm and file test_tx.pcm in the C: Inetpub ftp which will be stored as 8000Hz 16bit, Mono and can be listed to using a standard audio application. Give this a shot the next time you are trying to “hear” if an analog line out at some remote location has any dial tone! Comments are closed.
Descargar libro en pdf gratis. Leer PDF Tu Dedo Corazon libro online gratis pdf epub ebook. Descargar Libro PDF Tu Dedo Corazon De Paloma Ruiz. Formato de Archivo: PDFVer PDF. GUILLERMO CAST. Incluso, aunque parezca al principio que tu simplificaci.